Terms of Service

2.1 Eligibility

To register and receive shifts, you must:

• Be legally eligible to work in Canada
• Hold current, valid registration with your applicable regulatory college (where required)
• Maintain any required professional liability insurance
• Provide accurate and complete information during registration

2.2 Shift Acceptance and Cancellation

When you accept a shift, you commit to attending on time and completing the assignment. You understand that:

• Cancellations must be made as early as possible— ideally with a minimum of 48 hours’ notice, except in genuine emergencies
• Repeated last-minute cancellations or no-shows may result in removal from the ASAP roster at our sole discretion
• You are responsible for arriving on time and prepared to perform your professional duties
• You must notify ASAP immediately if you are unable to attend a confirmed shift for any reason

2.3 Professional Conduct

While on assignment, you agree to:

• Conduct yourself professionally and in compliance with all applicable standards of practice
• Follow the reasonable direction of the office regarding clinic procedures and workflows
• Treat all patients, staff, and office personnel with dignity and respect
• Maintain patient confidentiality in accordance with applicable privacy legislation
• Not use ASAP’s placement as a means to solicit direct employment with an Office

2.4 Compensation

Compensation rates are communicated at the time of each shift offer. Payment is processed following receipt and verification of billing from the Office. ASAP reserves the right to adjust rates with reasonable notice.

As an independent contractor, you are solely responsible for remitting your own income tax, GST/HST (if applicable), and any other statutory deductions or contributions.

2.5 No Guarantee of Shifts

Registration with ASAP Dental Temps does not guarantee the availability or frequency of shifts. Shift availability depends on office demand, your availability, your location, and your professional role. ASAP makes no representation or warranty regarding the volume or continuity of work.

3.1 Requesting Temps

Offices may submit shift requests through ASAP. We will make reasonable efforts to source a qualified Temp for each request, but we do not guarantee placement for every request.

3.2 Supervision and Direction

The Office is responsible for providing appropriate clinical supervision and direction to the Temp during the assignment in accordance with applicable regulatory requirements. ASAP is not responsible for the clinical acts or omissions of any Temp while on assignment.

3.3 Billing and Payment

Invoices are issued by ASAP for each billing period. Payment is due upon receipt unless otherwise agreed in writing. Invoices include applicable GST as required by law. Offices agree to:

• Review invoices promptly upon receipt
• Raise any billing disputes within 14 days of the invoice date
• Make payment in full and on time to maintain uninterrupted service

3.4 Direct Hiring

If an Office wishes to hire a Temp introduced through ASAP on a permanent or long-term basis, the Office must notify ASAP in advance. A placement fee will apply. The applicable fee will be communicated at the time of the request.

3.5 Cancellation of Confirmed Shifts

If an Office cancels a confirmed shift with less than 24 hours’ notice, the Office may be charged a cancellation fee to compensate the Temp for the lost shift. We will communicate the applicable fee at the time of cancellation.